European Online Dispute Resolution platform
To settle disputes, the EU has set up an "Online Dispute Resolution Platform" (ec.europa.eu/odr).
Panorama Tours decides to participate in a dispute resolution procedure in individual cases. For questions about dispute resolution, please contact us at firstname.lastname@example.org.
A list of contact details of recognized Online Dispute Resolution platforms you will find here ec.europa.eu/consumers/odr/main/index.cfm
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Applicable legislation for the travel agency industry